Refund and Returns Policy
How do I request a return or replacement?
At MiniGem Comfort, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your MiniGem Comfort purchase, you may return it within 60 days of the purchase date for a full refund.
To process a return for refund please follow the steps below:
Contact our customer service team at info@minigemcomfort.com.au to request a return. Please have your order number and the reason for the return ready.
Please note that the MiniGem Comfort Pack must be returned in its original packaging and in the same condition as when it was received. Any products that are damaged, altered, or show signs of wear and tear will not be eligible for a return or refund.
You will be provided with a return shipping label and instructions on how to package and send back the MiniGem Comfort Pack.
Once we receive the returned product, we will process the refund within 5-7 business days. The refund will be issued in the same form as the original payment.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund as well.
Damages and faults
If any individual items are damaged or faulty they can be returned and replaced. Please inspect your MiniGem Comfort Pack when received and contact us immediately if an item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right
We hope this return policy provides you with the peace of mind to make a confident purchase. If you have any further questions or concerns, please do not hesitate to contact us . Thank you for choosing MiniGem Comfort
The Australian Consumer Law and Your Rights
The Australian Consumer Law (ACL) protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the ACL requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the ACL says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.
Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.
